Services

Terms & Conditions

Last update: 22 June 2026

 

1. About Us

Ranjel is a professional cleaning company operating in London and the surrounding areas. We provide cleaning services for residential and commercial premises.

Contact:

Email: info@ranjel.org

Phone: +44 20 7481 7776

Address: 10 Lower Thames Street, London EC3R 6AF, United Kingdom

By using our website or booking our services, you confirm that you have read, understood and agree to these Terms & Conditions.

 

2. Our Services

Ranjel provides the following cleaning services:

  • General cleaning of flats and offices
  • Office and commercial premises cleaning
  • Regular maintenance cleaning
  • Professional post-refurbishment cleaning

Full details of each service, including pricing, are available on our Services page. We reserve the right to update our services and pricing at any time. Any changes will be reflected on the website.

 

3. Booking a Service

To book a cleaning service, you may contact us via:

A booking is confirmed once you have received written or verbal confirmation from our team. We will confirm the date, time, scope of work and price before the service begins.
We reserve the right to decline a booking at our discretion, for example if the premises are considered unsafe or if the requested service falls outside the scope of what we offer.

 

4. Pricing and Payment

All prices are listed on our Services page and are quoted in British Pounds (£). Prices are per hour unless otherwise stated.
Payment is due upon completion of the service unless otherwise agreed in writing in advance. For larger or ongoing contracts, alternative payment arrangements may be made at our discretion.
We reserve the right to adjust our pricing. Any price changes will not affect bookings that have already been confirmed.

 

5. Cancellations and Rescheduling

We understand that plans can change. Our cancellation policy is as follows:

  • Cancellations made more than 24 hours before the scheduled service: no charge
  • Cancellations made less than 24 hours before the scheduled service: a cancellation fee of 50% of the agreed price may apply
  • No-shows (the cleaner arrives and access is not provided): the full price of the service will be charged

To cancel or reschedule, please contact us as early as possible via email or phone.

 

6. Our Responsibilities

Ranjel is committed to providing a high-quality cleaning service. Our team will:

  • Arrive at the agreed time and carry out the work as described
  • Use appropriate, professional-grade cleaning products
  • Treat your property with care and respect
  • Ensure all staff are trained and vetted

If you are not satisfied with the result of a cleaning service, please contact us within 24 hours of completion. We will assess the situation and, where appropriate, arrange a return visit at no additional charge.

 

7. Your Responsibilities

To allow us to carry out the service effectively, you agree to:

  • Ensure safe and unobstructed access to the premises at the agreed time
  • Inform us in advance of any specific requirements, sensitivities or areas to avoid
  • Notify us of any fragile, valuable or irreplaceable items so that our team can take extra care
  • Ensure the premises are free from hazards that could put our staff at risk

 

8. Limitation of Liability

Ranjel takes every precaution to protect your property. However, our liability is limited as follows:

  • We are not liable for pre-existing damage to property or items
  • We are not liable for damage caused by items that were not disclosed as fragile or valuable prior to the service
  • Our total liability for any claim arising from a single service visit shall not exceed the amount paid for that visit
  • We are not liable for any indirect or consequential losses

Any claims for damage must be reported within 24 hours of the service being completed.

 

9. Privacy

Your personal data is handled in accordance with our Privacy Policy, available at ranjel.org/privacy-policy. By booking our services, you consent to the processing of your data as described in that policy.

 

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The most up-to-date version will always be available on this page. Continued use of our services following any changes constitutes your acceptance of the updated terms.

 

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

12. Contact

If you have any questions about these Terms & Conditions, please get in touch:

Email: info@ranjel.org

Phone: +44 20 7481 7776

Address: 10 Lower Thames Street, London EC3R 6AF, United Kingdom Opening hours: Monday–Saturday, 08:00–19:30